Versed Reseller Policy
Last Updated: October 3rd, 2024.
Versed strives to ensure that our customers can enjoy our products without fear of adulteration, mishandling or spoliation. Our facial and body products are intended and designed for sale only through Versed and our authorized third-party distributors and sellers (“Authorized Partners”). Our Reseller Policy helps ensure our customers receive authentic products and quality service, and thereby protects Versed’s brand in the marketplace.
Our Reseller Policy strictly prohibits the distribution or sale of Versed products by unauthorized resellers. Unauthorized resale, even of seemingly genuine products, harms customers and Versed. This Policy is intended to inform consumers and resellers, and explains the steps we take to deter unauthorized resellers before resorting to legal action.
Why are Authorized Partners important?
Authorized Partners are businesses we trust. They are authorized by contracts with us to help make our products available in the marketplace. Authorized Partners must meet specific storage, safety, hygiene and recycling requirements. We use site visits, customer feedback and other measures to ensure those requirements are met. As of the Last Updated date above, our U.S. Authorized Partners include: Target, Walmart, Revolve, CVS, and Versed (the only Authorized Partner which sells Versed products on Amazon).
For Sales on the Amazon platform, the Versed brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Versed brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Versed Brand Amazon storefront.
When sold by an Authorized Partner, Versed products stay within our chain of distribution. Maintaining our chain of distribution helps us ensure product authenticity, ingredient integrity and hygiene and safety standards. For these reasons, Versed can only offer customer support for purchases from us and Authorized Partners.
What’s the problem with unauthorized resellers?
An “unauthorized reseller” is anyone selling products labeled as Versed products outside our website and our Authorized Partner channels. Unauthorized resellers may, among other things:
- relabel and/or reseal other liquid products as Versed products and/or in Versed packaging,
- adulterate or dilute genuine Versed products,
- resell genuine Versed products that have been improperly stored or handled (such as by exposure to extended periods of freezing or high temperatures or UV light),
- resell genuine Versed products marked as “not for retail sale” (or similar) or recalled from the marketplace, and/or
- resell genuine Versed products months or years after the date when an Authorized Reseller would no longer be permitted to sell them for quality, freshness or other reasons.
In many cases, unauthorized resellers do not know whether the products they resell fall into the foregoing categories.
Unauthorized resellers harm our mission and brand by compromising our ability to ensure that products with the Versed name have been manufactured, shipped, stored and sold in accordance with our stringent integrity requirements. Our marketplace monitoring shows that sales of unauthorized products routinely generate disproportionate customer support inquiries and poorer customer feedback. This damages our brand’s reputation for quality, integrity and satisfaction.
To notify us of a suspected unauthorized sale of Versed products, please contact hello@versedskin.com.