FAQ

HELP! WHAT DO I NEED IN MY SKINCARE ROUTINE?

We get it and you are not alone—skincare can be confusing. That’s why we developed a tool to eliminate that guesswork, our Skin Decoder quiz. It’s nine quick questions about your skin, your lifestyle and environment, and your skin concerns and goals. Your results will give you the download on what your skin needs complete with personalized product recommendations.

Do you have samples?

While we don't send out samples on their own, a free sample of your choice is offered with every order. Make sure to take our Skin Decoder quiz if you aren't quite sure where to start.

Where can I buy your headbands?

Our headbands aren't for sale right now, but stay tuned and sign up to our newsletter and follow us @versed for updates, giveaways, and more headband (and other fun swag) opportunities.

DO YOU OFFER GIFT CARDS?

Not at the moment, but hopefully someday!

What forms of payment do you accept?

We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept PayPal, Apple Pay, AfterPay, and ShopPay. We are unable to accept prepaid gift cards, checks, or money orders.

I HAVE A QUESTION ABOUT MY ORDER, WHO CAN TALK TO?

Need to make a change? Just a QQ? We'd love to chat! You can reach us on our site via Live Chat Monday through Friday, 10AM - 5PM PST. Just click on the Chat icon in the lower right hand corner of the screen. We are also available via email: [email protected]

HOW DO I CANCEL AN ORDER?

Please email us at [email protected] with the word "Cancel" in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we'll do our best!

DO YOU SHIP INTERNATIONALLY?

We don't ship internationally just yet, but we're working on it! In the meantime, check out Cult Beauty in the UK and EU, and Revolve for almost everywhere else. If you're in Canada, you can find us at Shoppers Drug Mart.

Where do you ship?

We ship everywhere in the continental U.S. as well as Hawaii, Alaska, and Puerto Rico. Heads up: You may experience slightly longer delivery times when shipping to Hawaii, Alaska, and U.S. territories. Please note at this time our Silk Slip Conditioning Lip Oil can only ship via ground within the continental U.S. (but we’re working on it!). Additionally, we cannot accept orders that are billed and shipped to P.O. boxes or freight forwarders.

Do you offer free shipping?

Yes! Standard shipping is 100% on us for all orders valued at $25 or more (that’s pre-tax and shipping costs). It’s a flat rate of $5.99 for orders under $25. If you’re in a rush, we also offer three-day shipping for $14.99.

When will my order ship?

VersedSkin.com orders are typically processed within 1-2 business days, (we don't ship on weekends or major holidays). Orders placed by 1 PM EST Monday through Friday will be processed the same day. Then, it’s off to our shipping carriers, FedEx Smartpost and FedEx 2-Day. Once FedEx accepts and scans your package, the tracking information sent via email will be updated and give an ETA on when you can expect your package to arrive.

When will my order arrive?

With FedEx Smartpost, orders arrive three to seven business days* after processing. When you select FedEx 2-Day, expect your order to arrive two business days after it’s processed. Don’t worry—we’ll send you an email with all the details as soon as your goods leave our warehouse. *Please note, with COVID restrictions we have noticed some slight shipping delays, these are shipping times are estimates.

What is your return policy?

We proudly offer a 30-day guarantee on all of our products. If you didn’t love a Versed product for any reason, please reach out to the Versed Team at [email protected], and we’ll address any questions or concerns. We issue exchanges or full refunds for products returned within 30 days. While we're happy to refund or replace your product, we are unfortunately unable to refund shipping charges. Please see our Terms of Service for additional details about our return policy.

How do I start a return or exchange?

We’re sorry it didn’t work out for you, but our Customer Care team will be happy to help. Just reach out to [email protected] with your request, and one of our team members will follow up with you and provide instructions.

How long does it take to process a return?

Returns are processed within 2 business days of receiving. We initiate the refund instantly on our end, but depending your bank's policy, please allow up to 5 business days for the refund to reflect on your account.

How do I receive a refund if I've purchased through Afterpay?

Refunds for returned products will be issued through Afterpay. If you're returning a portion of an order placed with Afterpay and have more questions, check out this article.

What is AfterPay?

Afterpay is a shopping service (and app) that allows you to make a purchase today and pay for it later with four equal installments, every two weeks, interest-free. It's available on all orders $35 and above. (Chances are other brands and retailers you already shop have it too.)

How do I make a purchase using Afterpay?

Shop for your favorites on versedskin.com and proceed to checkout. At checkout simply choose Afterpay as your payment method. You'll be taken to Afterpay.com to create an account and finalize your purchase. Note: Orders must be between $35 and $1,000 in order to be eligible for Afterpay.

What happens if I miss an Afterpay payment?

If there are insufficient funds in your account and a payment is missed, you may be subject to late fees. You can view the Afterpay payment agreement here.

ARE YOUR PRODUCTS NATURAL?

No. We’re a clean brand, meaning we use non-toxic ingredients, both natural and lab-created. While there are no regulated definitions of “clean" beauty or “all natural" beauty, we define our clean product philosophy as focusing on the good (ingredients that are safe and effective, whether natural or synthetic) and cutting the bad (toxic or questionable ingredients that can cause more harm than good, again whether natural and synthetic). After all, not all "natural" ingredients are good for you and your skin and not all synthetic ingredients are bad. If you want more information about natural vs. organic vs. clean, check out our blog post on the topic.

Are you vegan and cruelty-free?

Yes! Versed is proudly vegan and cruelty-free (we love our furry friends!) and certified by the great folks at Leaping Bunny..

Are you paraben- and sulfate-free?

Yes, and we wouldn’t have it any other way. We’re free of parabens, sulfates, and over 1300 toxins and questionable ingredients. Check out more on our clean philosophy and peep our no-list on our About page.

Do any of your products contain soy or soy derivatives?

None of our products contain soy derivatives, however, if you’re avoiding soy, skip our Keep It Supple Body Oil and the Silk Slip Conditioning Lip Oil and Tinted Lip Oils. Those products do have small amounts of soybean oil.

Do any of your products contain nuts?

Most of our products are nut-free. These five contain a form of nut oil: Day Dissolve Cleansing Balm, Silk Slip Conditioning Lip Oil, Just Breathe Clarifying Serum, Keep It Supple Body Oil, and Nix It Complexion Solution.

Are your products gluten-free?

Yes, all of our other products are gluten-free except for Dew Point Moisturizing Gel-Cream.

Are your products safe to use during pregnancy and breastfeeding?

As always, your doctor should be your first stop, but yes, most of our products are safe for new moms and moms-to-be. However, we recommend skipping The Shortcut Overnight Facial Peel, which contains a form of retinol and AHAs (alpha hydroxy acids), and On the Rise Firming Serum, which contains a form of retinol. The rest of our products are safe for use after consulting your physician.

I JUST BOUGHT A BUNCH OF VERSED PRODUCTS, CAN I USE THESE TOGETHER? WHAT ORDER SHOULD THEY BE APPLIED?

Great question! Check out our blog post on product order and layering here—it'll break it all down for you. In a nutshell, always apply formulas thinest to thickest. Still have questions? Reach out to us on Live Chat or email us at [email protected]

Is your packaging eco-friendly?

We're passionate about sustainability in all areas of in business. With packaging, we're committed to helping reduce landfill waste. To do so, we use a mix of post consumer recycled plastic (PCR), recyclable materials, and alternative packaging made from 97% less material than traditional designs. We use FSC-certified paper for our boxed items to ensure responsible sourcing. To help ensure as much of our packaging as possible stays out of landfills, you can find instructions on how to recycle each item on its product page and in our recycling guide.


We’re also proud to use zero-waste shippers for all of our orders. From the recyclable box, which is made from post consumer recycled material and printed on with recycle-friendly ink, to the packing paper, which is naturally biodegradable, compostable, recyclable, and SFI-certified, your products arrive greener. And other than the complimentary sample that you opt into, we keep our shipments free from excess inserts.


In addition to what we're currently doing, we're also committed to deepening our positive impact as we grow. If you ever have any suggestions, please shoot them over to us at [email protected] or DM us at @versed.

What should I do with my empties?

We have instructions on how to recycle all of our items on their product pages and in our complete Recycling Guide. Since accepted materials can vary, check with your local curbside recycling program to find out what type of recyclables they pick up, or you can always bring your items to the recycling station located at the front of every Target store. The store accepts all plastics (among other things) and will make sure your empties are recycled properly.

Are your products ethically made?

Thank you for interest in ethical practices (we share that too). We've worked hard to ensure our entire process is held to high ethical and environmental standards. Our manufacturer selection process includes vetting partners based on the quality of their formulas, their ability to produce at accessible prices, and their commitment to a comprehensive set of good manufacturing practices (GMPs). Our GMPs include requirements specific to product safety, safe and fair labor, and environmental stewardship. Moreover, Versed condemns forced labor of any kind, and we are committed to supporting fair and safe workplaces throughout every part of our business. Our GMPs forbid forced labor, underage labor, hazardous work environments, harassment and discrimination based on race, sex, sexual orientation, gender identity, pregnancy status, political opinions, religion, age and disability unrelated to an individual’s ability to perform the work required by the job.


All of our products are also vegan, certified cruelty-free by Leaping Bunny, and formulated to the European Union's extensive clean, safe ingredient standards. And we're proud to be sustainably made. For information on our efforts and impact, check out our Sustainability page.

WHAT IS THE SKIN HOTLINE?

So glad you asked! It's our text message hotline to assist you with all questions and concerns that come up as it relates to your skin. Check out all the details here.

How do I start texting the skin hotline?

Just text SOS to 50813 with your question to kick off the conversation. Our first responders are at the ready 10AM-5PM Monday through Friday! You can find all the details here.

What if I’m outside of the U.S. can I still text?

Unfortunately no. The service is only available in the U.S. because SMS Short Codes are given on a country by country basis, so international carriers will not recognize our Short Code. Until the technology catches up, we’ll answer your questions via email at [email protected] or Live Chat.

What if I’m not receiving messages or having another problem with the Hotline service?

Please reach out to our team at [email protected] so we can look into the issue for you asap.

I would love to collaborate or request products to review. Who do I contact?

Please email us at [email protected] and let’s talk there.

Do you have an ambassador program?

Please reach out to us at [email protected] so we can chat.

I would love to get more involved with the brand. Do you ever need product testers?

We’re always looking for people to co-create with and vet our formulas. Join our community on Facebook The Good Skin Crowd to stay in the loop with what we’re working on, participate in product testing, and chat about all things skin. And if you just want to drop some feedback, DM us on Instagram or email us at [email protected].

I would love to join your team. Are you hiring?

Check out our current openings here. Don't see what you're looking for? Follow Versed on LinkedIn to be the first to know about new opportunities.