FAQs

We get it and you are not alone—skincare can be confusing. That’s why we developed a tool to eliminate that guesswork: our Skin Decoder Quiz. Answer a few questions about your skin concerns, lifestyle, environment, and goals, and we’ll give you the download on what your skin needs along with personalized product recommendations. The best part? Bundle 3 or more of our selects and save 10%.

We do not offer samples. Make sure to take our Skin Decoder Quiz if you aren't quite sure where to start.

You can get yours free with every order $60+ or purchase it on versedskin.com at any time.

At this time, we do not offer gift cards.

We accept Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, AfterPay, and ShopPay. We are unable to accept cheques or money orders.

We're happy to help! Please submit a form via Contact Us. Or, send us an email at hello@versedskin.com.

Please email us at hello@versedskin.com with the word "Cancel" in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed but we'll do our best!

Unfortunately, we cannot update the address on an order after it has been placed. Our team can attempt to cancel it but please know we cannot guarantee order cancellations. In the event that your order is returned to us, we are happy to reship it or provide a refund. However, we cannot refund or replace orders that have been delivered to the address originally provided.

Unfortunately, our website no longer offers international shipping. We can be found internationally through our retail partners Revolve and Cult Beauty! In Canada, we are available in Shoppers Drug Mart. In the UK, you can find us in Boots.

We ship everywhere in the continental U.S. as well as Hawaii and Alaska. (Heads up: You may experience slightly longer delivery times when shipping to Hawaii and Alaska.) Additionally, we cannot accept orders that are shipped to P.O. boxes or freight forwarders.

Yes, we offer Domestic Free Shipping (5-8 business days) on all orders $40+ USD. (That’s pre-tax and shipping costs.) It’s a flat rate of $7.99 for orders under $40 USD.

Versedskin.com orders are typically processed within 2-4 business days. We don't ship on weekends or major holidays. Orders placed by 1 PM EST Monday through Friday will be processed the same day. Then, it’s off to our shipping carriers! Once the carrier accepts and scans your package, the tracking information sent via email will be updated up until delivery.

Orders arrive 5-8 business days after processing. Don’t worry—we’ll send you an email with all the details as soon as your label has been printed.

We issue exchanges or refunds for products returned within 30 days. We are unfortunately unable to refund shipping charges. If you didn’t love a Versed product, please reach out to hello@versedskin.com and we’ll address any questions or concerns. If required, a return label will be sent to you and a $7.99 return label fee will be deducted from your refund. Products marked "Final Sale" are not eligible for return. We closely monitor return activity for abuse and reserve the right to limit returns or exchanges without notice. Please see our Terms of Service for additional details about our return policy.

We’re sorry it didn’t work out for you and we're happy to help! Just reach out to hello@versedskin.com with your request and one of our team members will follow up with you and provide further instructions.

Returns are processed within 8-12 business days of confirmation of delivery from the carrier. We initiate your refund instantly on our end but depending on your bank's policy, please allow up to 5 business days for the refund to reflect on your account.

Refunds will be issued through Afterpay. If you're returning a portion of an order placed with Afterpay and have more questions, check out this article.

Afterpay is a shopping service (and app) that allows you to make a purchase today and pay for it later with four equal installments, every two weeks, interest-free. It's available on all orders $35 and above. (Chances are Locations New Windowother brands and retailers you already shop have it too.)

Shop for your favorites on versedskin.com and proceed to checkout. At checkout simply choose Afterpay as your payment method. You'll be taken to afterpay.com to create an account and finalize your purchase. Note: Orders must be between $35 and $1,000 to be eligible for Afterpay.

If there are insufficient funds in your account and a payment is missed, you may be subject to late fees. You can view the Afterpay payment agreement here.

No. We’re a clean brand meaning we use non-toxic ingredients—both natural and lab-created. While there are no regulated definitions of “clean" beauty or “all-natural" beauty, we define our clean product philosophy as focusing on the good (ingredients that are safe and effective whether natural or synthetic) and cutting the bad (toxic or questionable ingredients that can cause more harm than good—again, whether natural or synthetic). After all, not all "natural" ingredients are good for you and your skin and not all synthetic ingredients are bad.

Yes! Versed is proudly vegan and cruelty-free (we love our furry friends!) and certified by the great folks at Leaping Bunny.

Yes and we wouldn’t have it any other way! We’re free of parabens, sulfates, and over 1350+ questionable ingredients.

If you're avoiding soy, skip Press Restart Gentle Retinol Body Lotion.

If you're avoiding nuts, skip these products: Skin Soothe, Doctor's Visit, Press Restart Gentle Retinol Body Lotion and Weekend Glow Overnight Brightening Mask.

If you're avoiding gluten, skip Dew Point.

Please consult with your doctor.

Great questions! Send us a note at hello@versedskin.com and we'll help you get started.

We're passionate about sustainability in all areas of business. When it comes to packaging, we use a mix of post consumer recycled plastic (PCR), recyclable materials, and alternative packaging made from 97% less material than traditional designs. We also use 100% FSC-certified paper for our boxed items to ensure responsible sourcing.

We’re proud to use zero-waste shippers for all of our orders. From the recyclable box made from post consumer recycled material and recycle-friendly ink, to the packing paper which is naturally biodegradable, compostable, recyclable, and SFI-certified, your products arrive greener. We also keep our shipments free from excess inserts.

If you ever have any suggestions, please shoot them over to us at hello@versedskin.com or DM us @versed.

Since accepted materials can vary, check with your local curbside recycling program to find out what type of recyclables they pick up or simply bring your items to the recycling station located at the front of every Target store. The store accepts all plastics (among other things) and will make sure your empties are recycled properly.

Our manufacturer selection process includes vetting partners based on the quality of their formulas (of course), their ability to produce at accessible prices, and equally as important: their commitment to a comprehensive set of Good Manufacturing Practices (GMPs). Our GMPs at Versed include requirements specific to safe and fair labor (which includes fair wages), product safety, and environmental stewardship. Our GMPs also forbid forced labor, underage labor, hazardous work environments, harassment, and discrimination based on race, sex, sexual orientation, gender identity, pregnancy status, political opinions, religion, age, and disability unrelated to an individual’s ability to perform the work required by the job.

All of our products are vegan, certified cruelty-free by Leaping Bunny, and formulated to the European Union's extensive clean and safe ingredient standards.

Please email us at partnerships@versedskin.com.

Please reach out to us at partnerships@versedskin.com so we can chat.

We’re always looking for people to co-create with and vet our formulas. Follow us on Instagram @versed to stay in the loop with what we’re working on, participate in product testing, and chat about all things skin. And if you just want to drop some feedback, email us at hello@versedskin.com.

Check out our current openings here. Don't see what you're looking for? Follow Versed on LinkedIn to be the first to know about new opportunities.